1. Eligibility for Returns

To be eligible for a return, the product must be unused, unopened, and in its original packaging. Perfume products with tampered seals or opened packaging are not eligible for return due to hygiene and safety reasons.

2. Timeframe for Returns

Customers have 7 days from the date of delivery to initiate a return request.

3. Return Process

 To request a return, customers must contact our customer service team via . Please provide your order number, reason for the return, and any relevant details about the product.Our team will assess the request and provide instructions on how to proceed with the return.

4. Return Shipping

    Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or product defect).We recommend using a trackable shipping method and retaining proof of postage for returned items.

5. Refund or Exchange

Once the returned product is received and inspected, we will notify you of the status of your return. If eligible, refunds will be processed to the original payment method used for the purchase.Exchanges for the same item or a similarly priced item may be offered, subject to availability.

6. Non-Returnable Items

For health and safety reasons, opened or used perfume products cannot be returned.Personalized or custom-made items are also non-returnable unless they arrive damaged or defective.

7. Restocking Fee

A restocking fee may apply for returns that are not due to our error. This fee covers inspection, restocking, and administrative costs associated with processing the return.

8. Damaged or Defective Items

    If you receive a damaged or defective item, please contact us immediately. We may require photographic evidence to facilitate the return process.

9. Refund Processing Time

Refunds will be processed within [number of days] days after the returned item is received and inspected. Please note that the processing time may vary depending on the payment method and financial institution.